Paper Excellence Canada IT Systems Impacted

February 20, 2020

For Immediate Release:

Paper Excellence Canada IT Systems Impacted

[Richmond, BC] – On the morning of February 19, 2020, Paper Excellence Canada became aware that some of its IT systems had been affected by malware. The event has impacted the Company’s ability to utilize its communications as well as certain production capabilities. The incident has been confined to Paper Excellence’s corporate office in Richmond and its manufacturing locations at Crofton, Howe Sound, Port Alberni and Powell River. Paper production at Crofton, Port Alberni and Powell River has been impacted. As a result, there is the possibility that certain product deliveries may be impacted as we work to resolve this issue. The IT systems at each of the company’s facilities have been isolated. Work is currently underway to assess the scope and level of the impact and appropriate next steps to return to full production.  The Company has engaged external advisors to assist in the investigation. As more information becomes available, the Company will provide regular updates via its website.


Paper Excellence, headquartered in British Columbia, is a diversified manufacturer of pulp and specialty, printing and writing, and packaging papers that operates 9 facilities in Canada and France producing over 3.6 million tonnes annually with a workforce of over 3,500 strong.  Paper Excellence is poised to continue to grow with its strategy of operational excellence and high-quality, cost-effective products.

Media Contact: Graham Kissack, VP, EHS and Communications

Mobile – (250) 732-7991


Paper Excellence Canada. 2nd Floor, 3600 Lysander Lane
Richmond, British Columbia
V7B 1C3

Phone: 604.247.4400

Fax: 604.247.0512



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